Stayora
Help Center

How can we help?

Search our help articles, browse popular topics, or reach the Stayora support team directly. We're here around the clock for your luxury stays.

Browse help topics

Choose a category to find step-by-step guides and answers.

Booking & Reservations

Search, compare and confirm stays, manage dates and guest details.

24 articles

Payments & Billing

Accepted methods, currencies, receipts, refunds and security.

18 articles

Account & Profile

Manage your profile, sign-in, preferences and saved travelers.

15 articles

Cancellations & Changes

Modify or cancel a reservation and understand our policies.

12 articles

Rewards & Loyalty

Earn, track and redeem Stayora reward points on every stay.

9 articles

Safety & Privacy

How we protect your data, payments and personal information.

11 articles

Contact Us

Reach our support team directly through any of the channels below.

Email Support

Email
support@stayora.com

Response within 24 hours

Phone Support

Call
+1 234 567 890

Mon–Fri, 9AM – 8PM EST

Live Chat

24/7
Chat with our team

Available 24/7 for urgent issues

Submit a Support Ticket
Our team will respond within 24 hours.
2000 left

You do not need an account to write to us — that is deliberate, because “I cannot sign in” is the most common thing we are asked.

My Tickets

Your tickets live in your account

Sign in to see the ones you have open. You can still send the form above without an account — we will reply by email.

Message a Hotel
Contact a property directly about your stay.

Messaging a property is about one of your stays, so it needs your account. Anything else — including trouble signing in — goes to the support form beside this one, which does not.

Sign in

Frequently Asked Questions

Quick answers to common questions.

Still need help?

Our concierge support team is ready to assist with anything not covered above.

Contact support